Reporting forms
If your rights have been infringed, submit a petition to the Civil Aviation Authority.
Consumer helpline: ☎ 022 823 824
Submit a petition
Air passenger rights
Air passengers have certain rights in case of unforeseen circumstances during their flight. They can exercise these rights in situations such as:
- long delays;
- flight cancellations;
- overbooking;
Legal framework
In the Republic of Moldova, air passenger rights are outlined in the Regulation on Compensation and Assistance for Passengers in the Event of Denied Boarding, Flight Cancellation, or Long Delays, approved by Government Decision No. 836 of November 8, 2012.
Circular No. 01 of 30.07.2026 regarding informing passengers of their rights (PDF)
Important!!
Claims regarding flight cancellations, prolonged delays, or denied boarding can be reviewed if submitted within 2 years from the date of the scheduled flight. Claims submitted after this period has expired will not be reviewed, as the right to seek remedies under the applicable legislation has become time-barred.